Prior to the COVID-19 pandemic, a leading U.S. law enforcement agency had a high-priority challenge in front of them. Field agents and staff were unable to collaborate and share secure, mission-critical information in real-time.
Instead, they often had to waste countless hours traveling to and from secure, on-site environments for data access and transmission. This not only took them away from working their cases, but it also created significant barriers to real-time collaboration.
With hundreds of offices located around the country and agents around the world, this was no longer sustainable. And this need became urgent and immediate when the COVID-19 pandemic forced remote work protocols.
Additionally, they did not want to have to let go of any staff by bringing on a CSfC-compliant solutions partner.